Refund policy
Last Updated: October 5, 2026
At Jollysocks, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item should be returned in substantially the same condition in which you received it. Where applicable, please include the original packaging, accessories, components, and other items supplied with your purchase.
Please handle glassware and other fragile products carefully when preparing a return.
To initiate a return, contact our customer support team at:
Email: support@jollysocks.website
Phone: +1 214 555-0167
Please provide your order number and a brief explanation of the reason for your return. If the product arrived damaged, defective, or incorrect, including clear photographs may help us process your request more efficiently.
Do not send a return to our business address without first contacting us and receiving return instructions.
Free Returns
Eligible returns requested within the 30-day return period are free of charge.
Once your return request has been approved, we will provide the applicable return instructions. Returns sent without prior authorization may experience delays in processing.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@jollysocks.website.
Please include your order number and, where possible, photographs showing the issue. We will review your request and provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
For hygiene, safety, or other legitimate reasons, certain products may not qualify for return after use unless they are defective or damaged upon arrival.
Items that have been intentionally damaged, materially altered, misused, or returned incomplete may also be ineligible for a refund.
If you are uncertain whether your order qualifies, please contact us before returning it.
Exchanges
If you wish to exchange an eligible item, please contact our support team. Depending on availability and your location, we will provide the appropriate instructions.
Refunds
After we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are not applicable because Jollysocks currently provides free worldwide shipping on eligible orders.
Contact Us
For return or refund questions:
Jollysocks
9806 W 60th Ave
Arvada, CO 80004
United States
Email: support@jollysocks.website
Phone: +1 214 555-0167